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О поддержке IBM продуктов Lotus Domino в среде VMware

12/12/2008 Автор: mkozloff · View Comments · 48 views · Сохранить ·

Нам был задан вопрос о политике IBM в области поддержки продуктов Lotus Domino в среде VMware. Отвечаем, что такая поддержка есть и ее условия описаны следующим образом

Question

This document clarifies the type of customer support provided by IBM Technical Support when Lotus® Domino® server operates in a VMware® environment. This support statement applies to Domino server, and to Domino-based products including Lotus Enterprise Integrator, QuickPlace®, Lotus Quickr™, Sametime®, and Domino Document Manager (Domino.Doc®).

Answer

When a customer calls in with a standard usage or defect-related service request, and indicates that they are running on VMware ESX Server, IBM Technical Support will make best efforts to resolve the problem. We will assume that the problem is common to both native and VMware environments, and we will only require the customer (or the VMware SupportLine team) to recreate the problem if there is an indication that the problem may be unique to the VMware environment. If the client has purchased an IBM ServicePac Agreement (for VMware), the IBM VMware support team can assist in reproducing the problem in accordance with the terms of that agreement.

No capacity planning work or quality engineering testing has been done for Lotus products in this environment. Customers should work with their account team to ensure that proposed VMware based configurations have adequate capacity to meet the demands of the target environment. We recommend caution in running large production workloads on VMware, due to likely performance and scalability issues that are inherent in VM-type environments.
If the use of VMware is required for a customer solution, IBM provides support for VMware via Support Line.
If the question is about performance or scalability issues, the VMware SupportLine Team will make best efforts to determine if the problem is caused by the VMware environment. That determination will then guide the subsequent ownership for working the problem.
This VMware support statement applies to any VMware ESX deployment, whether it is on xSeries servers or competitive Intel-based hardware (for example, Dell). The VMware SupportLine offering covers all Intel-based hardware platforms running under Linux or Windows.
Notes:
1. The above applies to service requests within scope for Passport Advantage support as per the "Software Support Handbook."
2. The above statement is for Remote Technical Support only and does not indicate whether IBM products are "certified" to operate in a VMware environment. "Official" environment statements are made in individual IBM product announcements.

Дополнительная информация:

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