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Headquartered in Düsseldorf, Germany, Vodafone D2 serves 27 million mobile phone users. As a result of rapid growth, the company’s IT infrastructure became increasingly complex and difficult to manage over time. It was also based on outdated technologies that were no longer supported by their manufacturers. To address these issues, Vodafone standardised its IT infrastructure at head office and eight branch offices using Microsoft® technology. The server-side architecture was migrated to Microsoft Windows Server™ 2003, and 12,000 desktop machines to Microsoft Windows® XP Professional. Vodafone and Tireno also introduced a Lifecycle Management System. The Lifecycle Management System acts as a central data pool for the administration of hard and software. The rollout, which was carried out over 11 months, has simplified IT management by cutting the number of client applications in use by 80 percent. It has also reduced support calls to the helpdesk and increased time-to-market for new mobile phone services.

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Mobile Phone Operator Streamlines IT Management and Cuts Time-to-Market for New Services

Publication Date: 2/21/2006 Language: English